FAQ

Why should I buy from you?

We are one of the few Jewellery e-tailers to have generations of expertise in fine gemstones. As we source top-quality gems directly from the mines and manufacturers and produce most of our jewellery, we are able to sell at prices that are 30-40% less than our competitors. We assure you that at Angara, you will always get the best value on fine jewellery. If any accredited, GIA trained Jewellery appraiser values the Jewellery you buy from us for less than 125% of the purchase price, we will give you a 110% refund (up to GBP 250). In addition, we also let you customize any piece with your preferred metal, stone quality and carat weight.

 

Where is your Jewellery made?

Most our Jewellery is made in Los Angeles. We also manufacture in Thailand and India.

 

Do you charge sales tax?

All orders shipped to any destination in Swiss will be charged sales tax.

 

How safe is it to use my credit card?

We are registered with VeriSign, the leading provider of digital authentication services and products for e-commerce. All the information that is sent to us through our website is automatically encrypted. We use SSL (Secure Socket Layers), the industry standard for communicating securely without risk of data interception manipulation or recipient impersonation. Apart from our Secure Checkout, you can also use PayPal. If you are more comfortable giving us your credit card information over the phone, please give us a call and one of our friendly consultants will be happy to take your order.

 

Are the shipments insured?

Yes, we fully insure your shipment, which means you can have a stress-free shopping experience. However, in the event of a return, you will be responsible for insuring the item.

How can I get a Jewellery piece repaired?

Please call us on +41 22 566 22 23 for a repair quote. All repairs are handled on a case by case basis, depending on what’s happened to your piece.

 

Are your diamonds conflict-free?

We obtain our diamonds from reputable sources that comply with the Kimberly Process, which is an international monitoring system that tracks and certifies diamonds. Angara supports all industry efforts to end the trade of conflict diamonds.

 

Do you ship overseas?

From this website, you can place orders for delivery to addresses within the UK only. Visit www.angara.com to purchase and ship within the United States or any other country.

 

Can I place an order by phone?

Yes. Please call +41 22 566 22 23 to speak to one of our Jewellery Advisors.

 

Do you offer free shipping?

Free shipping to Switzerland is available on delyka.com

 

What if I need my ring to be resized?

We provide one free ring resizing within the first year of purchase. The customer only has to take care of the return shipping.

 

What payment options do you provide?

We accept Visa, MasterCard, Discover and American Express credit/debit cards and offer Klarna and Clearpay as Buy Now Pay Later options. You can also choose other payment methods such as PayPal, Apple Pay and Google Pay. We accept bank wire transfers too. In addition, we also offer Angara Easy Pay instalment options. You can shop now and pay in 2 or 3 interest-free monthly instalments. To know more about the various payment options, click here.

 

How will I know if you received my order?

Once you submit the order, you will receive a Confirmation Email from us.

 

Can I get Jewellery customised?

Yes. We specialise in customised jewellery. Any of our designs can be made in any metal or size, and with any gemstone. You can also send in one of your own designs and we’ll craft it for you.

 

Can I buy a loose diamond, loose gemstone, or a setting without a stone?

Yes.
 

What is the d’elyka 110% Refund Policy?

 
All our Jewellery pieces are of exceptional value and quality. We will refund 110% of the purchase price (up to GBP 250) if an accredited, GIA trained Jewellery appraiser values your Jewellery for less than 125% of the purchase price.

 

What is Jewellery Appraisal and why is it important?

The Jewellery appraisal document provides the stone details (carat, quality & grade) and other product specifications. This document is required for insuring the item. The appraisal is an advantage as it will reflect the difference in the price offered by Angara and the current market rates. All pieces of Jewellery are appraised by GIA certified gemmologists only.

 

What are the services that are included in the lifetime warranty?

With our lifetime warranty, you get free cleaning, re-polishing, prong tightening and re-rhodium plating services. Learn more about our lifetime warranty.

 

Is there any other warranty plan that covers more services than Lifetime Warranty?

Yes, we also offer an Enhanced Warranty Plan for an additional charge. This plan covers wear and tear issues that are not included in the Lifetime Warranty services. For more details, click here.

 

How much do I have to pay to avail the Enhanced Warranty Plan?

The price of the warranty plan will vary depending on the product you choose. You’ll find the exact price for this service in the “Add-ons” section of a product page.

 

What are the advantages of the Enhanced Warranty Plan over Lifetime Warranty?

With Lifetime Warranty, you get basic Jewellery maintenance services, while the Enhanced Warranty Plan is more extensive and covers several other wear and tear issues..